1. Our privacy principles
MaticNode aims to process personal data responsibly and in line with applicable privacy laws (including GDPR where relevant). We apply the following principles:
- Purpose limitation: we define why data is processed before we process it.
- Data minimization: we collect only what is needed to provide and secure our services.
- Transparency: we explain what we do and provide ways to contact us about your data.
- Security: we protect data using technical and organizational measures.
- Control: you keep rights over your data, and we respect those rights.
2. Data categories we process
The data we process depends on how you interact with us. Examples include:
2.1 Account & identity data
- Name (individual) or company name
- Email address
- Account identifiers and authentication data (password hashes, 2FA state if applicable)
2.2 Billing & transaction data
- Billing address and country
- VAT / tax identifiers (if provided)
- Invoices, payment status, transaction references
2.3 Service & technical data
- Service orders, product configuration, and lifecycle events (create/suspend/cancel)
- IP address, device/browser data, access timestamps
- Security logs (login attempts, audit trails) and abuse/incident signals
2.4 Support communications
- Ticket messages, emails, and attachments you submit
- Notes required to resolve issues and maintain service continuity
3. Purposes & legal bases
We process personal data for the following core purposes:
- Service delivery: account creation, provisioning, management, and lifecycle operations.
- Billing & administration: invoicing, payments, accounting, and fraud prevention.
- Security & reliability: monitoring, abuse detection, incident response, and audit logging.
- Support: troubleshooting and responding to questions and requests.
- Compliance: meeting legal obligations and responding to lawful requests.
Where required by law, our legal bases may include: performance of a contract, legitimate interests (security and platform integrity), consent (optional cookies/marketing), and legal obligations (tax/accounting).
4. Cookies & similar technologies
We may use cookies and similar technologies on our websites and portals. Cookies are small files that can store preferences and help secure sessions.
- Essential cookies: required for login/session security and core site functionality.
- Preference cookies: remember language or UI choices (e.g., this language selector).
- Analytics cookies (optional): if enabled, help us understand usage to improve performance.
You can block cookies in your browser settings. Some functions may stop working if essential cookies are blocked.
5. Sharing with third parties
We do not sell personal data. We may share limited data with trusted providers strictly to operate our services, such as payment processors, infrastructure/network vendors, email delivery providers, and security tooling.
Where appropriate, we use contractual protections and access controls. Providers are expected to process data only for the agreed purpose and to protect it.
6. Retention periods
We keep personal data only as long as necessary for the purposes described above. Examples:
- Account data: retained while the account is active and for a limited period after closure.
- Billing records: may be retained longer to comply with tax/accounting obligations.
- Security logs: retained for security, investigations, and platform integrity, with time-based rotation.
7. Security measures
We apply layered security measures, such as access control, least-privilege practices, audit logging, and where appropriate encryption. We also monitor for abuse and suspicious activity to protect customers and infrastructure.
8. Your rights
Depending on your location and applicable law, you may have rights such as:
- Access, correction, and deletion (where applicable)
- Restriction or objection to processing based on legitimate interests
- Data portability (where applicable)
- Withdrawal of consent (where consent is the basis)
9. International transfers
Our infrastructure and providers may process data in different regions. Where required, we use safeguards (such as contractual clauses and access controls) to protect data in transit and at rest.
10. Changes & contact
We may update this statement as our services evolve. The latest version is always available on privacy.maticnode.com and the “Last updated” date reflects the latest revision.
Questions? Contact support@maticnode.com.
Edit tip: adjust sections for your exact stack (payment provider, analytics, retention). Search for “support@maticnode.com” and change the date in #lastUpdated.